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Hospital Information Management System(HIMS)

Healthmed-HIMS is a hospital management system software designed to manage all aspects of a hospital operation. This customizable hospital management system is an integrated healthcare solution which includes Outpatient and Inpatient Management, Pharmacy, Laboratory, Radiology, Ward Management, Mobile Application for Patients, Mobile application for Doctor & Clinician ,Online Appointments Scheduling, Secured Messaging, Doctor Portal, Patient and Family Portals, Medical Electronic Billing, HR/Payroll and HL7/Integrated PACS System. Traditional approaches encompass paper-based information processing as well as resident work position and mobile data acquisition and presentation. The customizable alert system sends the text or email and improves the quality of patient care. Electronic medical record (EMR) helps to be aware of revenue stream, patient records and other key metrics at your fingertips in anywhere & anytime . Our EHR Software allows electronic sharing of patient records with other providers and medical applications and manage the overall health of patients such as Patient and Providers can see lab results and history online, securely chat with providers, schedule next appointment. Our EHR software is user-friendly and with no error that is usually associated with handwriting. Pulling up server or cloud information is now easily done with new technological computer systems, yielding an optimal performance. Light weight microservices architecture. Flexibility of on-premise / private / public cloud deployment and Enables real time connectivity with smart monitoring devices to record vitals of critical patients. Healthmed-HIMS reduce total cost of ownership by leveraging open source technology frameworks .

What is Hospital Management System?

HIMS - Hospital Management System is an integrated information system for managing all aspects of a hospital’s operations such as medical, financial, administrative, legal, and compliance. Hospital management system includes electronic health records, business intelligence and revenue cycle management. Hospitals and healthcare facilities improve the quality of healthcare services, reduce operating costs, and improve revenue cycle by using this hospital management system.

Benefits of HIMS

  • Hospital management system allows easy access to doctors data to generate varied records, including classification based on demographic, gender, age, and so on. It is especially beneficial at ambulatory point, hence enhancing continuity of care. As well as, Internet-based access improves the ability to remotely access such data..
  • It helps as a decision support system for the hospital authorities for developing comprehensive health care policies.
  • Easy and quick document retrieval.
  • Patients charts and other medical reports are at your fingertips.
  • Remote access to all the records related to patients, doctors, medicine, ambulance etc.
  • Smart and easy clinical work flow.
  • Security compliance to assure privacy.
  • It efficiently engenders the running of finance and accurately too, including the engineering, the diet of patients and also the distribution of medical aid. It gives a vivid picture of hospital growth in years to come.
  • It reflects an improved drug usage monitoring system, including its effectiveness. It relegates adverse drug interaction to the background and gives a push to appropriate pharmaceutical utilization.
  • Integrated Inventory Management keeps the track of all hospital stocks from medicines to linens and helps you keep the optimum level of stock all the time. It also minimizes the lost stock due to theft and misplacement.
  • Enhances information integrity by reduction in transcription errors and duplication of information entries.
  • Our hospital management system is easy to use and eliminates error caused by handwriting. New technology computer systems give perfect performance to pull up information from server or cloud servers.
  • Having all data in a single platform enables our Business Intelligence Module to provide valuable insights of hospital operations and quality of patient care.
  • Enhances the overall health care experience in a healthcare facility.
  • Improves the communication and interaction of doctors with their patients.
  • Helps in managing extra expenses of an organization because of less paper work, improved safety and reduced duplication of testing.

Modules of HIMS

Patient Registration

This module provides vital information for the patient information chart, which marks the outset of demographics capture. This encompasses patient’s name, address and contact information, birth date, National ID, Family Details and Next of skin information.

  • Unique patient ID for tracking visits
  • Auto-application of Registration charges and billing for consultation
  • Patient Tagging to Multiple Tags for reporting and Campaign Management
  • Advanced Patient Identification - Palm Reader/Biometrics /Facetager integration and Merge Duplicate
  • Records ,Instant Messaging, Notifications and Alerts and Bulk Registration .

Appointment & Scheduling

This module faciptates effective schedupng of appointments of patients for the doctors, laboratory and radiology services.

  • Quick and effective patient schedupng
  • Onpne and offpne appointment availabipty
  • Patients and staff can check appointment status
  • Sends updates through SMS text message or email to reduce no-shows.

Outpatient Management

All the details of Outpatient patients, who are not admitted to the Hospital, are managed in this module. Increased process productivity, real time collaboration between patient and clinical staff.

  • Supports Patient’s Insurance Eligibility checking & OP Billing
  • Provides visibility into and supports Patient and Resource Queue management.
  • Provides OPD a simple, robust priority system to apply to its queue of patients o Referral Doctor Management – tracks, generates statements, reports, fees and alerts
  • Manage invoice, payment due, and advance payment
  • SMS for patient notification, payment, next vaccine dose & follow-up appointments

Inpatient Management

This module manages all Inpatient department needs. Patient Demographics along with the details of Admission, Room, Consultant, Surgeon, Referral, Insurance, Diet, etc. and the Advance Payment made are entered into this HIMS Software

  • Unique admissions number generated for each patient & easily manages admissions, discharges, and transfers
  • Quickly search for and allocate a bed, ward, and room by availability or cost or package
  • Tracks the progress of each Patient in APL from Date of Admittance to Due Date of Discharge (as per ICD) and prompts corrective action based on simple priority system
  • Document Management - Content Forms, Check List etc, Pre-Surgery Check List, Orders and Results and Doctor Assignment Tracking

Billing and Payment processing

Billing of all Inpatient consultancy and services with details of Patient Information, Services provided on daily basis like Room rent, Operation, recovery / ICU, Oxygen & Other Gases, Consultation, Nursing Charges, Laboratory tests, X-ray, Ultrasound, Medicines, Procedures etc.

  • Billing Codes and Rates based on Insurance Companies and Payer Scenario
  • Billing, Advances, Receipts, Credit and Debit Note, Refunds, Bill cancellation and User Credit and Discount Authorization Limitation
  • Company Sponsorship - Approval from Sponsor, Sponsorship Conditions Details, Sponsor Verification Recording and Financial Planning and link to Plan of Care
  • Surgical Package billing with inclusion and exclusion management for claim and cash patients
  • B2B Billing – Points of Service raises bill on external entity for undertaking to execute an order from external entity – another lab or imaging center.

Electronic Medical Record (EMR)

Better quality of patient care arising from a complete, reliable EHR, continuum of care provided real time collaboration between patient and care-givers. Higher velocity of care enabled by single point entry of data, data entry and retrieval on the move with tablet and mobile.

  • Sheet, Critical charting and I/O Charting.
  • Drug-condition, drug-drug and drug-allergy interaction checks – Integration with HIMS
  • Structured Note Taking and Configurable Specialty Templates by doctor, Anatomical Drawings, Flow
  • Computerized Physician Order Entry (CPOE) for Lab, Radiology and e-Prescription and clinical orders, with selected coded information. Multi department work orders and order processing, such as Physiotherapy, Cath Lab, Echo etc.
  • Lab/Radiology/Pathological/Clinical Results and automatic update of Results to EHR/EMR Records.
  • Tracking Conditions (ICD 10 Tagging), Medication, Lab Results, Allergy, Procedures, Vitals and Case sheet/Progress Notes and Tagging to clinical Pathways and discharge summary.
  • Instant Messaging, Notifications and Alerts for Abnormal Results, critical values etc.
  • Access to EMR via Tablet and mobile devices and Link to bedside devices and monitors view in mobile and tablet.

Discharge Summary

  • Patient Discharge summary stemmed from Hospital or a physician’s office, at the end of a hospital admission or a series of treatments and automatically generated after discharge of patient.
  • Articulately reflect the patient’s chief complaint, findings, and diagnosis
  • Customizable and can auto pull the case sheet data like laboratory results Information, Complaints, diagnosis , Medication and Surgery notes etc

Laboratory Management

  • This integrated module of our Hospital Management System is used by the pathology lab to record and disseminate the information regarding the tests performed.
  • Frictionless flow of information between clinician, laboratory and billing.
  • Track utilization of equipment and materials for every test.
  • Integrates with EMR & CPOE/Billing Flow
  • Queue Optimization.
  • Records Sample details, enables Sample label printing and tracking, provides Dashboard reports including TAT.
  • Ability to track when Results were dispatched & alert and Notifications - Patient and Physicians.
  • SMS/Email sent to patient when results are available
  • Lab Machine integrated with our EHR Software HIMS

Radiology Management

  • As the radiology tests are booked at reception desk, request is automatically sent to the radiology department.
  • Centralized reporting tool for CT, MRI, Ultrasound, X-ray and PACS.
  • Radiology reports available via patient portal enable complete paperless solution
  • Interface for Machine Usage tracking and reconciliation with consumption
  • Alert and Notifications – Patient, Physicians and administrator; alerts if reported consumption and usage are mismatched
  • SMS/Email sent to patient when results are available.

Accidents & Emergency (A&E)

  • Patient and triage tracking. Electronic Tracking Board - on a large display for real-time visibility into activity levels, locations, orders, results, bed assignments and resource allocation.
  • Bedside Monitoring: Device interfaces that automatically transfer data from bedside monitors into the Electronic Medical Record
  • Patient discharge. Discharge documentation and education system - discharge planning for increased patient safety and department efficiency and Transfer to IP Admission.
  • Enables Clinical Note taking by Physician, based on chief complaints and order sets, Test results, medications and discharge instructions - documentation and charting by Physician.
  • Tracking the triage level and MLC.

Blood Bank

  • Blood Bank donation system can collect blood from many donators in short from various sources and distribute that blood to needy people who require blood.
  • Tracks Donors availability, voluntary Donors
  • Equipments & Barcode
  • Blood Screening
  • Cross Matching
  • Blood Recipient
  • Blood collection
  • Stock details
  • Blood issued

Pharmacy Management

  • Complete pharmacy shop can be managed through this module. Additionally it can be picked to main billing. As patient collects medicines from pharmacy shop their charges will automatically transfer to patient billing.
  • Oversee drug distribution, management of stock and POS
  • Receive prescriptions from consulting doctors; send dispensing unit down to a particular patient, without any need for manual intervention
  • Arrangement of FIFO and FEFO dispensing methods
  • Avoid incorrect distribution of medication and expired medication
  • Integrates with e-Prescription and Billing for both OP and IP, supports OP pharmacy and IP pharmacy.
  • Stock Request to store based on the ROL method.

Inventory & Procurement Management

  • The stock and inventory module in the HIMS allows the admin staff for tracking purchase and issue of items, maintenance of stock, automatic reorder level setting, online request for stocks from various stores and online stock transfer
  • To Manage the entire inventory for Pharmacy store, General and CAPAX store in the hospital.
  • Provides for definition of Store, Rack, Shelf for Material Management
  • Auto-generates material indent and Records Supplier/Vendor information – rates, approved status
  • Supports goods receipts, issues and returns
  • Allows setting user authorization limits for purchase transactions
  • Auto generates In and Out Gate Pass and Supports Bar code based tracking
  • Alert items nearing expiry for returns, destruction and Auto Buffer Management with dashboard support – provides real-time visibility into consumption and availability of items, supported by alerts
  • Three way matching – Match with purchase order, invoice and GRN and integrate to ERP System for vendor payment.
  • Alerts when due Order / Dispatch Advice on Vendor has not been made and Alerts on mismatch between Consumption, Ordered Quantities, Receipts.

Ward & Bed Management

  • Define Room type – General, Semi private, Private, deluxe etc.
  • Assign room numbers to particular type; describe the floor on which it is situated.
  • Occupancy status of wards/ Rooms and Daily Bed Availability and Shifting of patient from one Ward/Room to Another Ward/Room.
  • Shifting of patient from one Department to Another Department.
  • Discharge / Death of a patient will automatically vacate bed occupancy.

Operation Theatre & Surgery

  • This module is to keep record for the different stages of operations, OT schedules, entry & exit timings, several assessment forms etc. Pre-operative nurse documentation that provides customizable screens for charting patient status and case metrics as part of the patient’s EHR
  • OT scheduling and Surgery Resource Planning
  • Surgery Interfaces to Billing, manual Billing based on the procedure.
  • Supports Procedure Material Request, consumption and link to Billing
  • Pre-Surgery Check List and Tests
  • Inventory control to keep tab on surgical material supply, document materials used & Procedure Material Request
  • Anesthesia information system that provides real-time device interfacing, automatically recording and displaying data from the devices, review procedures and record consent

Doctor Fee Management

  • This module is to calculate and keep record of doctor fee according to different services, hospital share, cash amount and credit amount.
  • Doctor invoice and payment in daily, weekly and monthly.

Diet and Kitchen Management

  • The diet and kitchen feature in the Hospital ERP assists the hospital kitchen staff to provide meals to inpatients as per the instructions of the dietician and physician. The dietician works with the physician to define the diet for the patient. This module allows for ordering and scheduling of meals, changing the orders as per dietician's instructions.
  • Allows the patients to choose from the food items groups and food items available in the kitchen
  • Captures and maintains the calories and nutritional value for all food items
  • Facilitates capturing of recipes that are made up of food items or other recipes and their proportionate quantities. The steps for preparation can also be mentioned.
  • Enables the dietician to create a daily meal plan for different patients for breakfast, lunch and dinner in any given period of time

CSSD - Central Sterile Supply Department

  • CSSD is a crucial function in any hospital that when integrated with a HIMS helps in automating the workflow in sterilization of hospital equipments viz., surgical tools and instruments, syringes, catheters/tubes/other rubber goods, lab equipments in various departments and procedure sets.
  • Enables admin and operational staff to track and manage the inventory information of items that need to be sterilized in the form of packs/sets or individual quantity to be delivered to OT, pathology labs, ICU, emergency and wards in a hospital
  • Detailed records of cleaning, disinfection and sterilization
  • Implement infection control policy using CSSD module across all departments in a hospital that improves patient safety by enforcing and checking the controls necessary from time to time, to prevent cross infection.
  • Enables the dietician to create a daily meal plan for different patients for breakfast, lunch and dinner in any given period of time

Bio-Waste Management

  • Eliminating waste and providing an infection free environment is one of the greatest challenges many hospitals face today, as they strive to create greater value. Effective waste management at hospitals provides a sustainable strategy to improve patient care directly improving the revenue and profitability for care providers.
  • The waste management module in the ERP helps us segregating biomedical waste and its speedy disposal keeping in view of the environment. The module handles administrative to inventory operations and facilitates disposal of waste in an eco-friendly manner.

Payroll & HRD Management

  • The HR management module in the healthcare ERP helps in streamlining and delivering quality service in an effective manner. We specialize in providing right information at the right time to the right person thus enhancing the employee satisfaction. This module is to keep record of human resource activities like, employee report, roaster creation, salary slip, attendance and leaves record, and so on.
  • Integrated, scalable HR applications and processes foster a healthy consistent culture
  • Reduced HR administrative costs, increased employee satisfaction, and enhanced workforce productivity
  • Track the complete Leave Management and Approval Process.Appraisal and Recruitment Process and approval.
  • Leverage information in the HR systems and organizational policies, benefits summaries, and employee competency and demographic data thereby supporting best workforce service delivery
  • To keep track the leave, timesheet, expenses, announcement and travel by employee in employee portal (App)

Help Desk & Tickets

  • This module will hold all the track of breakdown of different hospital equipments in Biomedical , IT and Maintenance Department .

Housekeeping and Maintenance

  • Housekeeping activity in any hospital provides a clean, hygiene and safe environment for patients and general public. Housekeeping comprises of various activities like maintenance of beds in wards, rooms, operation theatres and OPDs. The various housekeeping tasks can be planned, assigned and tracked in the module for housekeeping staff.
  • Facilitates scheduling of various housekeeping tasks in all areas
  • Generation of housekeeping checklist
  • Allocation of housekeeping tasks to individual staff
  • Recording of the completion of the tasks
  • Reporting and escalating any issues related to incomplete tasks

Medical Record Management

  • Medical Records Module was created for management of the patient file in the health care enterprise. Using various methods for tracking including bar code scanning, the location of files will always be known and can be found easily prior to patient visits or to be sent with the patient during procedures. For those institutions who wish to transition to HIMS electronic medical record, this module facilitates that move as well.
  • Keeps history of all patients. Data analysis can be further done on any field Keeps track of the ICD numbers/Bed days per consultant and other MRD Records
  • Release of information and correspondence tracking
  • Birth Certificate Request and Issue Management
  • Death Certificate Request and Issue Management

Linen & Laundry Management

  • This module is to tracking of washed & un washed linen items in the hospital.
  • Issue & return from departments and Disposal of damaged linen, track the linen usage etc.

Claim Management

  • This module is designed to offer specialized services for the hospitals. This aids in the processing and verification of insurance claims rapidly and quickly. Various types of insurance management services including Pre-Authorization and Post-Authorization of insurance are performed on various levels to reduce patient waiting time and improve the quality of customer service.
  • To track the Corporate/corporate bills Management, Settlement, TDS and disallowance.
  • To track the insurance aging report for due with 30 days, 60 days, 90 days and over due

Asset Management

  • This modules is enables you to manage hospital machinery and equipment and track assets like wheelchairs and mobile beds, which are moved often or used across departments or hospital floors.
  • Equipment Induction and setup and Tracking the asset register
  • Tracking the Preventive Maintenance (PMC) & Annual Maintenance (AMC) for equipments and Capital items.
  • In addition, fixed asset inventory and reconciliation services provide the necessary data visibility to avoid the risk of non-compliance with financial, tax and regulatory issues.
  • To brand hospital asset with Unique Asset Id (UAID) by means of barcode or RFID tags.
  • Depreciation module allows user to configure all the parameters pertaining to fixed asset management as per IFRS, GAAP as well as user defined GAAP.
  • Scheduling jobs, assigning personnel, reserving materials, recording costs, and tracking relevant information such as the cause of the problem (if any), downtime involved (if any), and recommendations for future action
  • Blood issued

Patient Portal Services

  • Healthmed patient portals make it easy to manage your health. You can check portions of your medical record, view lab results, view appointments, send messages to your provider teams, and renew your prescriptions.
  • Pay for services through integrated Payment Gateway / eWallet Services
  • Anytime anywhere access to EHR and Sharing of EHR to clinicians.
  • Scan and upload of personal health records outside of the hospital encounters.
  • Online Patient Feedback system by patient.
  • Promotional advertisements and Education knowledge transfer.
  • Advanced Reminder Services – tests, medication, diet and payments.

Queue Management System

  • This module is decrease customer wait times, improve your service efficiency, and increase your revenues with Queue Management System (QMS).
  • Extremely easy to operate. It is designed to help customers rather than confuse them with technical complexity.
  • Supports both standalone as well as PC-based operation.
  • Supports multiple dispensers of various types (Switch based, Touch Screen KIOSK and mixed).
  • Built in Digital Signage for Promotional videos, slides and multilingual text on TV based Master Displays.
  • Token number displays for the counters.

Security Management

  • This module is ensuring security, privacy and confidentiality of all data and Role based security will be provide to the user.
  • Auditing Logging o Audit logs protected by integrity checking
  • Security – Single Sign on, LDAP integration o Authentication, Authorization, Access Control
  • SSL Support and Secure Nursing Communications/Messaging tracked with Patient Record
  • Encryption Services – Key data such as password are stored as encrypted data

MIS Dashboards

  • The MIS dashboards integrated in a HIMS deliver the single version of the truth for key stakeholders. We leverage our BI/Analytics expertise to deliver intuitive, actionable reports for improving performance and effectiveness of a hospital.
  • Our "Beyond Reporting" dashboard covers the entire gamut of key areas in a hospital and helps the top management to take effective decisions on a regular basis.
  • Some of the parameters could be of interest to the senior management are current bed occupancy across the chain of hospitals, revenue for a certain period, and accounts receivables etc.

Financial Interface

  • The financial interface involves posting of Sales and AR from HealthMed into the backend system.
  • The sales can be posted as individual receipts or can be posted as on consolidated receipt at the end of the day.
  • The AR (account receivables) will be posted as individual invoices into the backend system at the end of the day.
  • The closure of AR (Credit Settlement) will happen in HealthMed and will be posted to the backend system at the end of the day.